Online Orders and Customer Service

Have a question?

Contact us at and a JEM representative will get back to you within 24 hours.

Our typical turnaround time on website orders is 2-3 business days maximum and we usually ship either USPS or UPS.

We cannot accept returns or exchanges on food items. While we carefully pack each order for shipping, sometimes breakage happens. If your shipment arrives damaged or a jar is broken, please send us photos of the damage, contacting us at

Any questions about shipping delays, order status, damage, product quality/taste etc., please contact us at You will typically receive a response from the JEM team within 1 business day.