How do I return/replace my product?

We are so sorry to hear that you need to return or replace a product. Please visit our Online Orders and Customer Service page to get in contact with a JEM representative.

How do I get in contact with someone at JEM?

We’d love to hear from you! Please visit our Contact Us page in order to chat with a JEM representative. If this inquiry is about an online order, please visit our Online Orders and Customer Service page.

Where is JEM Organics headquarters?

We are based in beautiful Bend, OR, where we make, package and ship all of our products.

How is JEM Organics Nut Butter made?

Check out our Why Choose JEM page in order to learn how JEM nut butter is made and why we are so much better than any of the other nut butters out there!

How does the texture get so silky smooth?

We produce our products using a small batch stone-grinding process, an ancient food preparation technique made popular by the finest craft chocolatiers in the world. Stone-grinding is the secret behind the famous JEM Organics smooth texture. We grind our batches of nut butter at slow speeds, sometimes for as long as 24 hours, to give them that perfect consistency and texture. Stone-grinding also thoroughly blends all of our unique hand selected functional organic ingredients, which gives JEM nut butters that amazing creamy taste and drizzle that our fans love!

Why does JEM Organics sprout the nuts?

We sprout our hand selected USDA Certified Organic nuts for maximum nutrient absorption and premium flavor. They are soaked and dehydrated in a 24 hour process in order to kill harmful bacteria. We don’t roast our nuts as that process can cook out beneficial nutrients. Using our sprouting process, phytic acid, lectins and enzyme inhibitors are removed, making the nuts easy to digest and nutrients easy to assimilate.

Raw Nuts = Good for You.

Sprouted Nuts = Even Better for You!

Is JEM Organics organic?

Absolutely! All JEM Organics products are USDA Certified Organic. This USDA Certified Organic seal ensures that product and its producer have been subject to a rigorous review. This review begins with how and where ingredients were grown as well as sourcing, production, labeling/packaging until the finished product. Each step of the way, organic certifiers, such as Oregon Tilth, have oversight of the process to assure you each Certified Organic product has the cleanest, healthiest ingredients and the best possible production processes.

Is JEM Organics nut butter made in the US?

Yes, our nut butters are made, packaged and distributed in-house at our facility in Bend, OR. We don’t use third party producers, co-packers or contract kitchens. This allows us to better control our production process, consistency of product and quality control, ultimately bringing you the best possible product.

Does JEM Organics sell and ship internationally?

Yes, we ship internationally. We are also available through our distribution partners Raw Elements in Canada and Raw Living in the UK/EU.

Does JEM Organics sell and ship to Alaska and Hawaii?

We sure do! We also have retail partners in both states.

Are JEM Organics nut butters made in a peanut-free facility?

Yes! Our facility is completely peanut-free.

I am allergic to certain food products. What allergens are present in your production facility?

Our products are made on equipment that processes hazelnuts, almonds, cashews, sesame, coconut products and other tree nuts.

What kind of nuts are processed in the JEM Organics facility?

We use ethically sourced almonds, cashews, hazelnuts, pistachios and pecans.

Where can I find JEM Organics in stores and online?

Visit our Where Can I Buy JEM? page in order to view all of the places to shop for JEM.

Where can I find recipes?

Visit our Recipes page! You’ll find recipes for smoothies/beverages, healthy snacks and delicious desserts.

What are your premium flavors and why are they considered premium?

Our Premium Flavors are Pistachio Ginseng Cashew Butter, Maple Pecan Hazelnut Butter and Elderberry Cashew Almond Butter. These flavors are considered premium as they contain unique ingredients (all USDA Certified Organic) that are limited in their availability and as a result, cost us more and increase the overall cost of these premium products.

How does Subscribe and Save work?

Subscribe and save 20% on your first order and 10% on all remaining! For more info visit our Contact Us page and a JEM team member will get back to you within 24hrs.

Is there a first purchase discount?

We offer a 15% off on your first purchase with us through our website. This is a one time only offer and cannot be combined with other promotions or discounts. Some product exclusions may apply.

Are JEM Organics nut butters diet friendly?

They sure are! Our nut butters are paleo, vegan and keto friendly.

Are JEM Organics nut butters dairy-free?


Are JEM Organics nut butters gluten-free?


Are JEM Organics nut butters soy free?


Do JEM Organics nut butters contain palm oil?

Nope.. never have and never will.

Are JEM Organics nut butters Kosher?

Yes! All of our nut butters are Certified Kosher by Oregon Kosher.

Do I need to refrigerate my jars?

No, you do not need to refrigerate your JEM products, but they should be stored at a cool ambient temperature.

I opened my jar of JEM and it looks like the ingredients have separated. What do I do?

It is normal for the oils to separate from the ground nuts and other ingredients. This tends to happen more with cashew and pecan based products. Just stir your jar with a spoon to return it to its original state.

What is the shelf life of JEM Organics nut butters? How do I know when my nut butter was made?

Shelf life is one year when stored properly. Plenty of time for you to enjoy your nut butter! Look for the small white sticker on the bottom of your jar. That will give you the “best by” date, which is typically a year from when it was produced in our facility.

Are the glass jars recyclable?

Yes, all of our jars are 100% recyclable.

Does JEM Organics have social media profiles?

You can find us on Facebook, Instagram, Pinterest, Twitter and LinkedIn.

Can I get free samples?

Unfortunately, we are not offering free samples at this time. But sign up for our email newsletter in order to be the first to receive notifications on upcoming events, promotions and samplings.